What to Do When a Loss Occurs

When a loss occurs, it is easy to feel overwhelmed. Use this guide to learn how to protect your family and your property after a disaster.

Safety First

Safety is your number one priority. Take the following steps in the event of a loss:

  • Ensure your safety. Do not risk your safety in a home that has been extensively damaged.
  • Dial 9-1-1 in the event of a fire, theft, burglary or vandalism.
  • Report the claim to us. If you have water damage, we can provide you with information on water mitigation specialists in your geographic area.
  • Take reasonable steps to prevent further damage.
  • If there is water in your home, take steps to remove the water and keep your items dry.
  • Take small/portable valuables to a safe place.
  • Do not discard damaged items before speaking with the Centauri representative handling your claim.
  • Retain bills and receipts from repairs.

Report a Claim

When you are ready to report a claim, contact our claims representatives.

We’re available to help 24/7:
(866) 789-4228 (Hawaii)
(866) 215-7574 (All Other States)